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Shipping Policy

TZUL SHIPPING POLICY

Order Process Time
(Order process time doesn’t count weekends and holidays)

Please allow us estimated order process time as below for the shipment.
Order Process Time in general: 5-12 business days. NOTE: TZUL is working on bringing quicker processing times.

Order Process Time when you purchase a custom-made shoes or items: 5- 12 business days for shoe-making or custom designs
Order Process Time when your purchase is backordered: Most of time we have items that we are selling in stock but some cases we order from manufacturer once you bid on our item or purchase an item.

We may cancel or ship the backordered item in a separate package when it's ready. When this happens, we ask for your generous understanding. We will try our best to ship your order as quickly as possible. All backordered items will be shipped via USPS Standard without additional charges

SHIPPING

Order processing generally takes between 5 to 12 business days. Once your order has been processed, your item(s) will be shipped within 48 hours. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase.

All domestic orders are shipped via USPS. All international orders are shipped via FedEx.

TZUL ships from locations in Miami and overseas. For this reason, orders with multiple items may be “split,” i.e., shipped from more than one location. In this instance, your shipment confirmation e-mail will contain two tracking numbers. While we try our best to synchronize the shipping of your order, we cannot guarantee that split orders will be delivered to you at the same time. ***PLEASE NOTE: This is our general policy but some items order may have a shorter processing time, depending on when the order is placed. We are working for quicker processing times as well.

How do I track my package online?

Upon shipment, you will receive confirmation e-mail with your tracking number. For domestic orders, you can track your package at USPS.COM. For international orders, you can track your package at FEDEX.COM. Once your order has shipped from our store, please directly contact your courier with any inquiries about the status of your package: UPS at 1 (800) 275- 8777 | FedEx at 1-800-463-3339.

Service Delays

TZUL is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package: UPS at 1-800-742- 5877 | FedEx at 1-800- 463-3339.

Where do you ship?

TZUL ships to all 50 states in the continental US and as well as any

Failed Deliveries & Returned Packages

In the case that UPS/FedEx is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Opening Ceremony Online is not responsible for payment of return shipping costs levied by the courier. Similarly, Opening Ceremony Online is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery

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