Refund Policy

Refund Policy

TZUL ALLOWS RETURNS AND EXCHANGES WITHIN 14 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN. 

 

RETURN SHIPPING WILL BE PAID BY THE CUSTOMER.

 

 IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT STYLE, PLEASE RETURN YOUR ITEM FOR A REFUND AND PLACE A NEW ORDER FOR THE PREFERRED STYLE. UP TO ONE EXCHANGE SHIPMENT WILL BE PAID BY TZUL.

 

RETURNS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS OF ARRIVING AT OUR HEADQUATERS. THIS PERIOD MAY BE LONGER DURING PEAK PERIODS.